The words VivaLynx uses for people, groups and daily activity, and what each one means.
Most of these come up the first time you use the app or the console. A few are specific enough to VivaLynx that guessing gets you the wrong idea.
The people
Care recipient — the person VivaLynx is there to look after. Everything else is arranged around them.
Caregiver — anyone the care recipient has asked to help look after them. There are two kinds.
Family caregiver — a family member or a friend. Only the care recipient can invite one, and only that care recipient can remove them.
Professional caregiver — someone helping as part of their job. These can be assigned by the organization, and a care recipient can also invite one directly.
Care coordinator — oversees the care circles in one or more care groups on behalf of an organization.
Customer Admin Superuser — an organization's own administrator, sometimes shortened to CAS. Creates care coordinators, professional caregivers and other admins.
VivaLynx admin — us. We create your organization and send the first invitation.
How people are grouped
Care circle — one care recipient together with their caregivers. A care circle is created for each care recipient, and it's the unit everything attaches to.
Care group — how an organization sorts its care recipients, by team, house or program, however makes sense for them. A care group holds many care circles.
A care group needs at least one care coordinator before it can be saved. If that person doesn't have an account yet, one is created and invited for them.
Groupless — a care circle that hasn't been put in a care group. New care recipients often start this way, and there's no deadline to change it. They appear in a list of care circles without a group, and can be assigned to one at any time.
Leaving a care circle groupless doesn't limit what it can do. It means no care coordinator is currently overseeing it.
Daily activity
Check-in — how a care recipient says how they're feeling on a given day.
Alert — VivaLynx telling someone that something needs their attention.
Health reading — a measurement like blood pressure or weight.
Care note — a shared notebook that the care recipient and the people they've chosen can read and write in.
Task — a piece of work assigned to a professional caregiver.
Telemedicine — a way to talk to a healthcare provider, any time of day.
In the web console
Organization admins and care coordinators use VivaLynx in a web browser. The mobile app will tell you to use the web application if you try to sign in there.
User Management — the screen listing everyone in your organization, with their name, email, role and status. This screen used to be called Users, and you'll still see it referred to that way in places. Each role is named in full, with Family Caregiver and Professional Caregiver shown as separate labels.
Who you can create here — other Customer Admin Superusers, care coordinators and professional caregivers. Two roles can't be made from this screen:
Care recipients are added by creating a care circle for them.
Family caregivers can only be invited by their own care recipient.
The four statuses
Status | What it means |
Active | Has accepted their invitation and can sign in |
Invited | Account created and invitation sent, not yet accepted |
Expired Invitation | 7 days passed with no response, set automatically |
Deactivated | Switched off, and can be switched back on at any time |
Reactivating an account never sends a new invitation. The account works again.
Your organization has to keep at least one active Customer Admin Superuser. VivaLynx won't let you deactivate the last one.
Need help
Chat with us — the blue button in the bottom-right corner of this page
Email [email protected]